Complaints procedure

Solvere Solicitors is committed to providing a high-quality legal service to all our clients. If something goes wrong, or you are unhappy with the service you have received, we want you to tell us. This helps us to maintain and improve our standards.

How to make a complaint

In the first instance, please raise any concern with Blake O'Donnell, by email at info@solveresolicitors.com or by post at 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB. Please give us your name and contact details, what you think has gone wrong, and what you would like us to do to put it right.

What happens next

• We will acknowledge your complaint, normally within five working days of receiving it.
• We will investigate it — which may include reviewing your file and speaking with anyone involved — and aim to provide a full written response, normally within eight weeks.
• If we need more time, or more information from you, we will let you know.

If you are not satisfied

If we are unable to resolve your complaint, you may be entitled to ask the Legal Ombudsman to consider it. Normally you must do so within six months of receiving our final written response, and within the time limits set by the Ombudsman. You can contact the Legal Ombudsman at www.legalombudsman.org.uk, by telephone, or by post at PO Box 6167, Slough, SL1 0EH.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour — for example, regarding dishonesty, taking or losing your money, or treating you unfairly because of your age, disability or another characteristic. You can find out more, and raise concerns, at www.sra.org.uk.

Solvere Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA no. 629631).